Return Policy

 

This applies to items purchased from CanineZone.co.za

If we have made an error with your order, or you have received your order in a damaged or faulty condition, you can return it to us within 14 days of the date you received the item, unopened (with any seals and shrink wrap intact) and we will issue a full refund for the price you paid for the item. The refundable amount will include a deduction for any discounts you received on your original order, at a level proportional to the normal value of the returned item(s). Please note: We can only accept the return of opened items if they are faulty.

Returning items to us under this policy is simple. Carefully follow the instructions outlined in below.

Specific rules apply regarding refunds of delivery charges are outlined below.

If you take delivery of a CanineZone.co.za package and the contents have been damaged in transit, you can return the item(s) to us within 14 days of receipt for exchange.

DELIVERY CHARGES

South African Customers

If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the postage charges incurred in sending the item to you, and your normal postage charges incurred in returning it to us. Under no circumstances can we refund any priority, express or courier component of the postage charge. You will be responsible for those charges and the costs of any other services provided to you in connection with your purchase.

HOW TO RETURN AN ITEM

Our “no quibbles” guarantee means that if we have made an error with your order, or you have received your order in a damaged or faulty condition, you can return it to us within 14 days of the date you received the item, unopened (with any seals and shrink wrap intact) and we will issue a full refund for the price you paid for the item. Please note: We can only accept the return of opened items if they are faulty.

Please follow the steps below to enable us to process your refund efficiently:

  1. Give your reasons for the return in paper or via email to admin@CanineZone.co.za and enter any other details as required.
  2.  Wrap the item securely in its original packaging with all accompanying documentation.
  3. Then send the package to the address below:

CANINE ZONE
10 Kruin Street,
Klopperpark
Germiston 1406
Tel: 011 392 4307
Email: admin@cesarsway.co.za

We will notify you via e-mail when we have processed your refund.

For your protection we recommend that you use a recorded-delivery service